Warehouse Bay is committed to your satisfaction. Unless otherwise stated, Warehouse Bay will accept merchandise in good, clean, working condition without penalty for a period of 30 days from date-of-purchase. After 30 days, used merchandise that is found to be defective will, at Warehouse Bay's sole discretion and in accordance with Manfacturer's warranty, be exchanged or repaired without additional charges. Returns WILL NOT be accepted after 30 days from date-of-purchase.
Basic Return Procedure
To return merchandise you must call 866-850-8544 and obtain a RETURN MERCHANDISE AUTHORIZATION (RMA). Returns without an (RMA) will not be accepted. This number must appear on all correspondence and packages sent to Warehouse Bay. Returned merchandise must be sent via prepaid freight and we suggest returns be shipped via ground shipping. If you return your product via a faster, more expensive shipper, you incur the expenses and any request for your reimbursement will be denied. COD and Freight Collect packages will not be accepted. Although shipping is free on some orders, your refund amount will be less the actual shipping fees (ground or otherwise) on products returned.
Return Merchandise Authorizations (RMA) must be valid, unexpired and issued for the product being returned. RMAs are valid only within the 30 day time line specified in the Basic Return Procedures above.